Friday , December 2 2022

Vodacom Jobs Port Elizabeth – Sales Advisor

Website Vodacom

Job Description:

The Senior Retail Sales Advisor is responsible for the sales of products and services directly to the end customers by matching the products and services to the needs of each customer in line with Retail Sales standards and procedures. The Senior Retail Sales Advisor interacts directly with customers and focuses on increasing sales, exceeding sales targets, elevating the customer experience with Vodafone, developing customer loyalty and cross-selling through managing the customer experience.

Job Responsibilities:

  • Supports and educates the customer around setting up/using their device, resolves basic technical queries, diagnoses and organises repair of faulty devices and identifies cross/upsell opportunities;
  • Follows Retail Sales policies and processes to support the store team in delivery of activities related to entire sales process, builds trusting relationships with the customer base and represents the brand;
  • Uses communication skills to ensure effective collaboration across channels, and with other stores;
  • Delivers an excellent sales experience, developing customer loyalty toward Vodafone;
  • Supports the store operations and may be involved with reporting, stock-taking, audit and other administrative activities as required;
  • Performs assigned tasks which support the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
  • Contributes towards effective cross-channel collaboration;

Job Requirements:

  • Objection Handling and Negotiation
  • Ownership
  • Identifies Customer Needs
  • Digital Advocacy
  • Building Rapport
  • Building and Proposing solutions
  • Resilience
  • Competitor Awareness and Cross Sell
  • Empathy

Job Details:

Company: Vodacom

Job Category: Private

Vacancy TypeFull Time

Job Location: Port Elizabeth, Eastern Cape, SA

Application Deadline: N/A

Apply Here

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