Monday , December 5 2022

Unilever Merchandising Vacancies – Customer Manager

Website Unilever

Job Description: 

To be an exceptional Customer Experience Leader supporting the Traditional Trade and Export team. A partner who provides strategic direction from an end-to-end value chain optimization perspective. This role is designed to create an exceptional customer experience and strong foundational capability. Streamlining bottlenecks, developing an agile supply chain network, harnessing customer capabilities with internal UL capabilities both locally and globally.

Job Responsibilities: 

  • Leading SC JBP (Joint Business Planning) discussions with senior SC leaders in the customer space to facilitate joint supply chain optimization projects using delivery platforms to drive competitive advantage
  • Developing robust and dynamic tools by working with I & A team to create agile ways of working internally that support quick and fast decision making
  • Leading the discussion within the trade on CPFR (Collaborative, Planning, Forecasting and Replenishment) capabilities
  • Developing a CX mindset internally and externally
  • Ensures standardization of methodologies across the trades to achieve savings and bring down costs
  • Leading cost-to-serve analysis discussion within customer and internally to support business decision making through cross-functional collaboration with critical business stakeholders internally and externally

Job Requirements:

  • At least 2 years’ experience within a customer service/Strategic/Planning role
  • Preferred: Degree /Diploma: Supply Chain, BCOM Logistics / SC, Business Administration
  • Experience in Supply Chain, Customer Service / Experience, Project Management, high level analytics
  • Tools: Experience on SAP, Outlook, Microsoft Excel, Power BI

Job Details:

Company: Unilever

Job Category: Private Job

Vacancy Type: Full Time

Job Location: Pietermaritzburg, KwaZulu-Natal, South Africa

Application Deadline: N/A

Apply Here

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