Friday , December 9 2022

Unilever Vacancies in Durban – Customer Experience Manager

Website Unilever

Job Description: 

To be an exceptional Customer Experience Leader supporting the Traditional Trade and Export team. A partner who provides strategic direction from an end-to-end value chain optimization perspective. This role is designed to create an exceptional customer experience and strong foundational capability. Streamlining bottlenecks, developing an agile supply chain network, harnessing customer capabilities with internal UL capabilities both locally and globally.

Job Responsibilities: 

  • Developing a CX mindset internally and externally
  • Leading SC JBP (Joint Business Planning) discussions with senior SC leaders in the customer space to facilitate joint supply chain optimization projects using delivery platforms to drive competitive advantage
  • End to End value chain optimization in the respective trades
  • Leading cost-to-serve analysis discussion within customer and internally to support business decision making through cross-functional collaboration with critical business stakeholders internally and externally
  • Using delivery platform optimization to gain a competitive advantage
  • Track distribution costs and working capital, use data and drive improvements is a harmonized fashion across accounts

Job Requirements:

  • Preferred: Degree /Diploma: Supply Chain, BCOM Logistics / SC, Business Administration
  • At least 2 years’ experience within a customer service/Strategic/Planning role
  • Tools: Experience on SAP, Outlook, Microsoft Excel, Power BI
  • Experience in Supply Chain, Customer Service / Experience, Project Management, high level analytics

Job Details:

Company: Unilever

Job Category: Private Job

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: N/A

Apply Here

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