Saturday , November 26 2022

Sun Careers – Customer Services Manager

Website Sun International

Job Description: 

Responsible and accountable for the effective delivery of the Customer loyalty programme and on-site customer services support and the growth and hygiene of the MVG Database.

Job Responsibilities: 

  • Perform an analysis and interpretation of data to understand unit customer trends using business intelligence tools and Data and make recommendations to address gaps and opportunities
  • Oversee the effective functioning of the MVG desk
  • Monitor guest correspondence and dashboards received via Group Customer services
  • Respond to guests to acknowledge their response and redirect queries through to departments to resolve or provide feedback
  • Have a clear understanding of consumer regulations and legislation and competitor direct marketing offerings
  • Communicate and ensure that all employees are proficient in the details of the MVG loyalty programme and benefits; as well as current promotions

Job Requirements:

  • Advanced Excel; Bally EGS, Qlikview, Promo Exec
  • Grade 12
  • Ability to travel locally
  • Ability to work shifts that meet operational requirements
  • Project management
  • 3-Year Degree in Marketing is preferred

Job Details:

Company: Sun International

Job Category: Private Jobs

Vacancy Type: Full Time

Job Location: Rustenburg, North West, South Africa

Application Deadline: N/A

Apply Here

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