Saturday , November 26 2022

Petra Diamonds Jobs in Bloemfontein – Technology Support Officer

Website Petra Diamonds

Job Description:

Reporting to the Specialist: Information & Communication Technology Security (Group), this role will be responsible for the integrity of the data and to provide general Information & Communication Technology (ICT) assistance to endusers at the operation

Job Responsibilities:

  • Troubleshoot and diagnose all reported issues.
  • Responsible to perform server maintenance.
  • Maintain desktops and laptops.
  • Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure on mine and to escalate if necessary.
  • Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
  • Access the Help Desk to record, accept or resolve all ICT calls that has been logged.
  • Provide support on hardware and software (Including desktops, laptops, data projectors, VC equipment, applications etc.).
  • Model behavior that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on
  • Install and configure ICT equipment and software (Including desktops, laptops, Data projectors, VC Equipment, applications
  • Effective Team Player and Effective Self-Management.
  • Add and set new users up on the system.
  • Troubleshooting and diagnosing of all reported issues on the helpdesk.
  • Establish and maintain good working relationships and an effective / sound communication system within the operation.
  • Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
    non compliance issues.
  • Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non compliance issues.
  • Install network devices including wireless and network cabling.

Job Requirements:

  • Create an account for the user by using the applicable application.
  • N+ Certification
  • Apply the incident management procedure.
  • A minimum of 2 years’ experience with data management and general hardware and software support.
  • Advantageous: Diploma in an ICT related field
  • Support hardware and software platforms adopted by the Company.
  • Demonstrate an advance understanding of TCPIP protocols.
  • Trouble shoot software related problems.
  • System skills on Microsoft Office Suite.
  • Grade 12/Standard 10
  • MCSE Microsoft Certified Systems Engineer Qualification. / MCSA Microsoft Certified Solutions Associate
  • Valid driver’s license.
  • Troubleshoot network related problems.
  • A+ Certification
  • Knowledge and experience with Wireless Networking.
  • Computer Literacy and Microsoft Office Suite (Advanced).

Job Details:

Company: Petra Diamonds

Job Category: Mining

Vacancy Type: Full Time

Job Location: Bloemfontein, Free State, South Africa

Application Deadline: N/A

Apply Here

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