Monday , December 5 2022

Netcare Careers – Clinical Application Support Specialist

Website Netcare

Job Description:

The Clinical Application Support Specialist is a new and exciting role which will support the implementation of Care On across the Netcare hospitals. This individual will facilitate the adoption and operationalization in everyday practice and provide the operational support to end users, primarily to Nursing and Pharmacy within the Hospital with an aim to improve the efficiency and quality of clinical patient care. The Clinical Application Support Specialist will play a pivotal role in representing the project team during the project and after the project by providing input and constantly evaluating areas for improvement and solutions thereof.

Job Responsibilities:

  • Generate system reports as and when required by Management.
  • Schedule and conduct teleconference calls with the relevant stakeholders if necessary to resolve any outstanding issues.
  • Keep up to date with Netcare’s evolving policies and procedures.
  • Drive the change processes with moving to a digital platform, support and encourage the team through the process and assist stakeholders and employees in understanding the benefits to business.
  • Ensure that minimum requirements are met to determine system readiness, this may include passing certain assessments to qualify one to use the system.
  • Liaise with the Application, Training and Support team with regards to electronic medical records (EMR) related problems and routine maintenance.
  • Assist in formulating training material and ensure continuous and consistent end user day to day support as well as informal and ongoing training.
  • Review and recommend digital solutions and the use of relevant platforms to improve the level of patient care.
  • Provide user guidance and support during all system changes and in particular the Care On project.
  • Participate in the process towards compliance of all system interventions.
  • Assist with business decisions relating to system implementation, modification, maintenance etc.
  • Participate in related project meetings as required.
  • Ensure that where a third party is involved that there is continuous follow up to achieve resolution of the query.
  • Develop and maintain collaborative relationships with relevant stakeholders in the business to ensure that adequate support is provided and that goals are accomplished.
  • Ensure the enrolment of agency staff onto the system. (May change to an automatic enrolment)
  • Analyse workflow processes and communicate to Management, areas identified that could potentially assist in improving patient services and satisfaction aligned to the Netcare strategy of Person Centred Health and care.
  • Assess end user training needs and deliver training which is of an excellent standard.
  • Ensure that updates to the system software are made, liaise and follow up with the relevant stakeholders to ensure the completion of this task.
  • Interact with the end user and communicate important information regarding the electronic medical records (EMR) project.

Job Requirements:

  • Ability to inspire others to believe in the culture of person centred Health and care.
  • Ability to network and gain support for proposed ideas.
  • Excellent attention to detail.
  • Knowledge of international accreditation will be advantageous
  • 3 years clinical experience as a Registered Nurse/Pharmacist/EMC in a private healthcare environment
  • Currently involved in direct patient care and practising in a clinical area for 2-3 years.
  • Knowledge with regards to nursing and health care flow, standardisation of documentation, Standard Operating Procedures (SOP’s) and policies as well as process requirements.
  • Experience as a shift leader or a supervisor overseeing a team.
  • Current registration with the South African Nursing Council as a registered/professional nurse at an NQF level 7 Or an NQF level 7 in pharmaceuticals or a degree in emergency medical care.
  • Ability and experience in recognising developmental areas in others and supporting them through coaching to overcome these.

Job Details:

Company: Netcare

Job Category: Health

Vacancy Type: Full Time

Job Location: Berea, KwaZulu-Natal, SA

Application Deadline: N/A

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