Friday , December 9 2022

MTN Call Centre Jobs – Duty Management

Website MTN

Job Description:

Facilitate (where necessary) initiation, approval and implementation of the change management process
To recover normal IT Service Operation as quickly as possible following an Incident

Job Responsibilities:

  • Implement a workaround or resolution to facilitate resumption of normal IT Operational service (note that depending on the nature of the actions involved, actual implementation of a work-around or resolution is likely to be managed via the Change Management process)
  • Maintain the Incident Management record to reflect evolving status of the incident
  • Assign the Incident Management record to an Incident Resolver
  • Analyze the incident to determine an appropriate workaround or resolution
  • Open an Incident Management record (analyze, categorize, prioritize and assign accordingly)

Job Requirements:

  • IT Service Management experience
  • Minimum 3 Years’ Shift Leadership experience in an IT Operations (ITSM) environment
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
  • Experience working in a medium to large IT/ICT organization ITIL Certification
  • 3 year degree/diploma in IT and/or Equivalent Experience

Job Details:

Company:  MTN

Job Category: Private

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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