Monday , December 5 2022

KFC Learnership 2022 – Restaurant General Manager

Website KFC

Job Description:

The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.

Job Responsibilities:

  • Actively utilize recruitment systems and tools
  • Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift
  • Regularly review Customer feedback reports, communicate action plans for execution to ensure the restaurant is consistently achieving the company standard
  • Proactively manage and oversee all new employees through their Induction and in store Training Timetable
  • Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business
  • Plan and facilitate regular Management and Team meetings in line with KFC SA’s RGM Success Routines.
  • Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store
  • Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required
  • Proactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate
  • Manage all customer complaints in line with company policy, escalating issues to Area Manager, where appropriate
  • Maintain up to date employee files and training records for all employees
  • Fully comply and adhere to RGM Success Routines
  • Track team absence, taking action in line with KFC’s Code of Conduct where appropriate.
    Rigorously follow legislative requirements associated with recruitment of employees
  • Create a customer focused environment which is appealing to KFC’s diverse customer base
  • Build Know How of surrounding KFC restaurants, sharing best practice across area and region
  • Rigorously complete period Compliance evaluation and implement actions to ensure resolution of issues and to drive consistent improvement.
  • Manage team member incentives and drive regular recognition in store.
  • Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place
  • Follow up with new starters ensuring they have returned all relevant ‘New Employee’ paperwork prior to commencing their employment with KFC SA
  • Utilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, condiment planner etc)
  • Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales

Job Requirements:

  • Strong Customer Orientation
  • A track record of developing people
  • Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L
  • Coaching Basic HR/IR knowledge (disciplinary/grievance process)
  • Strong Communication skills, at all levels
  • Presentation Skills
  • Post matric qualification (Diploma in Retail /Hospitality/Business Management)
  • Previous restaurant or similar experience
  • Demonstrates strong Sales Focus
  • Completed Matric Certificate
  • Minimum 3 years Management experience

Job Details:

Company: KFC

Job Category: Private

Vacancy Type: Part Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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