Saturday , November 26 2022

Nelspruit Vacancies – Service Advisor

Website Volvo Trucks

Job Description:

The Main Purpose of the Job is to be a key-player to deliver the Customer Charter and achieve high customer satisfaction combined with optimized aftermarket profitability. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up”.

Job Responsibilities:

  • To conduct regular checks on Company vehicles as per the company policy.
  • To close job cards and monitor work in progress.
  • To check and maintain maintenance parts store.
  • To assist with Health & Safety requirements of the branch.
  • Customer satisfaction and complaint handling.
  • To Transfer all relevant information from job card to computer system accurately.
  • To assist Technicians with VST’s & RST’s.
  • Planning the workshop utilization capacity.
  • To assist with the Workshop administration duties.
  • To open and process job cards for repairs, maintenance and service.
  • Calculation & preparation for retail invoicing, internal invoicing and claim handling.
  • To be the liaison person between the customer and Volvo.

Job Requirements:

  • Technical knowledge.
  • Customer Management.
  • 2 year minimum strong administration in a workshop environment.
  • Administration Diploma (an advantage).
  • Product knowledge.
  • Planning & organization.
  • Flexible working hours.
  • Relating/Negotiating.
  • Commercial/ Retail mindset.
  • Grade 12 / N3.

Job Details:

Company: Volvo Trucks

Job Category: Cities And States

Vacancy Type: Full Time

Job Location: Nelspruit, Mpumalanga, South Africa

Application Deadline: N/A

Apply Here

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