Saturday , November 26 2022

GPG Careers – Account Manager

Website Gauteng Provincial Government

Job Responsibilities:

  • Negotiate on the Terms and Conditions of the contract if necessary.
  • Based on the detailed customer requirements Network Services develop a high level solution for the proposed solution.
  • Meet with the customer to capture requirements and develop detailed understanding of the requirements.
  • Keep customers informed of any planned scheduled events likely to impact delivery of the customer’s service.
  • To ensure compliance with all MTC policies and procedures.
  • Update Customer Database and the nature of their requirements.
  • To ensure all MTC documents/information is maintained and submitted to the necessary deadlines.
  • Schedule follow up meeting with the Customers and explore the customer’s requirements in detail and discuss potential options available.
  • To support the finance department in the collection of due and overdue payments.
  • Maintain regular contact with customers to identify changing requirements and any potential problems.
  • Review the list of current customer contracts to identify which of these will be expiring within 30 days.
  • Ensure that the appropriate level of coverage is given to both buying and potential customers within the customer platform ,in order to develop profitable growth.
  • To utilize the elements of the sales Management Process (SMP) to effectively analyze ,implement and control opportunities within the territory.
  • Analyze all information related to Service Level Agreements degradation or violation and take the appropriate actions.
  • To ensure the knowledge and skills necessary are continuously developed for the benefit of the customer, the company and yourself.
  • Develop proposals and draft contracts for customers.
  • To actively and effectively demonstrate ,service, train and where necessary, test products.
  • Notify legal, NOC and Service Manager on the outcome of the contract extension negotiations.
  • Follow up actions to ensure that the customer is satisfied with the resolution of the problem.

Job Requirements:

  • Ability to work under pressure.
  • Systematic workflow.
  • Must have a driver’s license.
  • Good interpersonal and communication skills.
  • At least five (5) years’ related experience.
  • Degree in Business Administration Sales and Marketing/ NQF level 7
  • Two (2) years’ experience at a senior level.
  • Computer literate.

Job Details:

Company: Gauteng Provincial Government

Job Category: Government

Vacancy Type: Full Time

Job Location: Lesedi, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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