Monday , December 5 2022

FNB Learnership 2022 – Customer Service Specialist

Website FNB South Africa

Job Description:

To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviors and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey

Job Responsibilities:

  • Participate in planned activities that are appropriate for own development
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
  • Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience
  • Develop, encourage and nurture collaborative relationships across area of specialization
  • Manages risks in own area of responsibility

Job Requirements:

  • Experience – 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
  • Knowledge of customer experience management approaches and methodologies used in
  • Additional Knowledge – Knowledge on the customer journey lifecycle within a Banking environment
  • Minimum Qualification – Relevant Degree in Marketing / Customer Experience (CX) or Industrial Engineering

Job Details:

Company: FNB South Africa

Job Category: Bank 

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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