Friday , December 2 2022

Firstrand Jobs – Telecommunications Application Support Analyst

Website FirstRand

Job Description:

To protect and ensure the stability of the telecommunications operational system as well as maintaining the integrity of the data and proactively resolve customer queries by providing technical support on various applications.

Job Responsibilities:

  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization
  • Configure, test and maintain telecom operational systems
  • Effectively plan and schedule activities to continuously improve quality and service delivery
  • Act responsibly with work related resources in order to contribute to cost containment
  • Contribute to the retention of customers and managing the experience to ensure quality service delivery
  • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG

Job Requirements:

  • 1 to 3 year’s experience in a similar environment
  • Relevant Certificate or Diploma
  • Grade 12

Job Details:

Company: FirstRand

Job Category: Bank

Vacancy Type: Full Time

Job Location: Soweto, Gauteng, SA

Application Deadline: N/A

Apply Here

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