Friday , December 2 2022

Firstrand Jobs – Branch Consultant

Website FirstRand

Job Description:

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Ensure activities support cost containment and reduction.
  • Demonstrates behaviour in support of the organizational values.
  • Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
  • Leads identified converted into successful sales.
  • Maintain an ability to adapt to ever changing business and customer needs.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Contribute to the overall effectiveness and success of the team.
  • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  • Improve knowledge and competencies by completing role specific training as per eCareers.
  • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  • Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
  • Conduct themselves in an ethical manner at all times.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Takes accountability for own performance, personal and career development.

Job Requirements:

  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6
  • Minimum Qualification: NQF 4 Qualification
  • Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • FAIS – Yes
  • Regulatory Exam qualification
  • Person must not be an unrehabilitated insolvent
  • Experience: 1-2 years related experience

Job Details:

Company: FirstRand

Job Category: Bank

Vacancy Type: Full Time

Job Location: Port Elizabeth, Eastern Cape, SA

Application Deadline: N/A

Apply Here

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