Saturday , December 3 2022

Amazon Jobs Online – Operations Manager

Website Amazon

Job Description:

Amazon Web Services (AWS) is seeking a highly motivated manager who is passionate about people, operations and technology. Someone who wants work with and learn one of the fastest growing Cloud platforms in the world and deliver extraordinary customer experience. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. As an Operations Manager you will be responsible for the day to day management, development, coaching and engagement of highly skilled Incident Management Engineers who are focused on delivering an extraordinary customer experience in every interaction. You will be part of a new global Incident Management team being built within the Event and Escalation Management team. This role has global responsibility and is focused on providing critical incident management for customers in their time of need. This role has direct interaction at the Director, General Manager and Vice President layers of the organization.

Job Responsibilities:

  • Drive customer experience and operational excellence improvements across the Incident Management team globally.
  • Build mechanisms that help the team scale.
  • Hire, Develop and Inspire a team of Incident Management Engineers
  • Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.
  • Work closely with peers to drive initiatives and outcomes at the local and global level.

Job Requirements:

  • Strong verbal and written communication skills and demonstrated technical leadership.
  • Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
  • 5+ years of experience managing teams in relevant service reliability or mission critical operations.
  • Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field or equivalent work and educational experience
  • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
  • The right person will be highly technical, analytical and will have strong focus on operational excellence.
  • ITIL V3 qualification.
  • Experience managing IT environments on behalf of customers.
  • Flexible work schedules (weekends and/or evenings when required).

Job Details:

Company: Amazon

Job Category: Private

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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