Friday , December 9 2022

Amazon Vacancies – Workforce Analyst

Website Amazon

Job Description:

Site’s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 200+ services 24/7 within Premium Support fields within AWS

Job Responsibilities:

  • Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan
  • Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence
  • Delivers skilling plans by site that are needed to ensure service coverage
  • Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations
  • Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan

Job Requirements:

  • 5+ years of experience in a Workforce Management related field such as scheduling, capacity planning, real-time analytics, or workforce planning
  • 3 + year of experience working with various BI reporting software: tableau, MicroStrategy, Power BI, or other related BI reporting tools
  • Bachelor’s Degree in a business, quantitative field (engineering, economics, math, and statistics), or equivalent experience
  • 5+ years of experience in a demand driven customer support environment
  • 1+ years of experience building and analyzing models using various statistical tools for forecasting and optimization

Job Details:

Company: Amazon

Job Category: Private

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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