Monday , November 28 2022

Amazon Jobs – CS Associate

Website Amazon

Job Description:

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performanceA SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone.

Job Responsibilities:

  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively communicate in a clear and professional manner at all times

Job Requirements:

  • Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Focused on achieving and exceeding defined goals and objectives
  • Ability to work shifts, including overnight and on weekends
  • Strong communication skills with the ability to relate to people at all levels (written and verbal)
  • Intermediate Computer knowledge (speed, accuracy and navigation)
  • Ability to cope well in a high-pressure environment while maintaining high quality outputs
  • Passionate for Delivering Quality Customer Service
  • Ability to navigate the Internet, email, and chat to customer via web chat tools
  • A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
  • Minimum 12-month service industry experience
  • Intermediate Compute Knowledge
  • An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
  • South African Citizen/Permanent Resident

Job Details:

Company: Amazon

Job Category: Private

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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