Friday , December 2 2022

Adcorp Blu Vacancies Bloemfontein – Call Center Supervisor

Website BLU by Adcorp

Job Description:

Daily stand-up’s with team members to review calls for the previous day (period), share learnings, identify trends, adherence to process.

Job Responsibilities:

  • Workforce management for shift planning based on demand and capacity.
  • Train and onboard new employees.
  • Conduct performance reviews as per Performance management process, identify personal development as per career aspirations and succession planning.
  • Ensure staff understands and comply with all call centre objectives, performance standards and policies.
  • Workforce management and planning to ensure adherence to basic conditions of employment act.
  • Overall focus on team morale and motivation in the working environment.
  • Perform quality checks and where applicable execute remedial actions.
  • Coaching and management of allocated team.
  • Review overtime claims and approve in line with the business requirements/budget aligned to Basic Conditions of Employment Act.
  • Provide learning and coaching opportunities and taking corrective action where necessary.

Job Requirements:

  • Reporting
  • 5-8 Years’ Service Centre Team Leader Experience
  • Manage relationships with Key clients
  • Process & Procedure
  • Drive operational strategy
  • SLA Management
  • Responsible for escalation management within the team (first point of escalation)
  • Interlock with various internal and external stakeholders
  • Grade 12 Relevant Degree/ 3 year Diploma or equivalent experience

Job Details:

Company: BLU by Adcorp

Job Category: Private

Vacancy Type: Full Time

Job Location: Bloemfontein, Free State, South Africa

Application Deadline: N/A

Apply Here

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